September 6, 2025
Lost Login Information
Forgetting your username or password can be frustrating. The good news? You can reset your password on the login page using your registered email address. Be sure to write down and securely store your credentials once updated.
Missing Notifications
Sometimes important emails or letters may go unnoticed. Check your spam or junk mail regularly, and ensure your mailing address and phone number are up to date in your RHA profile. Missed communications can delay your progress.
Incomplete Applications
Submitting an incomplete application is one of the most common setbacks. Take time to carefully review all sections and answer every question. If you’re applying in person, ask staff to double-check your paperwork before submission.
Document Delays
Waiting for documentation like birth certificates or Social Security cards can cause holdups. Request copies early and keep extras on hand. Reach out to local agencies or nonprofits if you need assistance obtaining them.
Misunderstanding Preference Points-Not knowing how preference points are calculated can create confusion. Refer to RHA materials or ask staff to help explain what points you may qualify for and how they affect your waitlist position.
Being aware of these common roadblocks and knowing how to address them can help ensure a smoother housing journey.
