RHA Extends Office Hours

Rockford, IL — Rockford Housing Authority (RHA) today announced a change in its operating hours that will take effect on Monday, October 6, 2025. RHA will begin opening earlier and closing later, adjusting its schedule to 7:00 a.m. – 5:30 p.m. CT, Monday through Friday. Previously, office hours were 8:00 a.m. – 5:00 p.m.

This adjustment reflects RHA’s commitment to accessibility, responsiveness, and community service. By extending its operating hours, RHA will provide working families, students, and community members with more opportunities to access housing services without disrupting their daily obligations.

“Extending our hours is about meeting residents where they are—especially working families who deserve access to services without barriers,” said Laura Snyder, CEO of Rockford Housing Authority. “This change reflects our ongoing commitment to responsiveness, quality service, and building trust with the community we serve.”

Why Expanded Hours Matter

Research shows that when public housing authorities extend their operating hours into evenings or weekends, residents experience:

• Improved access to services, particularly for working families.

• Greater satisfaction with their housing authority.

• Enhanced housing outcomes, including faster repairs, increased voucher lease-ups, and stronger rent collections.

By adopting this change, RHA expects to better serve its clients and strengthen its role as a trusted partner in the Rockford community.