Request in-person assistance with your Housing Choice Voucher case during designated walk-in availability. RHA Customer Support reviews each request first and routes it to the appropriate HCV team member.
Appointments and walk-in availability are limited. Submission of a request does not guarantee a specific date or staff member.
Every request begins with Customer Support so RHA can identify the assistance needed, confirm the appropriate department, and reduce unnecessary transfers.
Use the appointment request button and provide your contact information, HCV-related question, and preferred availability.
Customer Support reviews the request and routes it to the appropriate HCV case manager based on the issue and assigned caseload.
RHA will provide the confirmed date, time, location, and any documents you should bring.
These staff members support Housing Choice Voucher participants. Requests are assigned according to caseload, service need, and staff availability.
Lead Occupancy Specialist
(815) 489-8714
cwilliams@rockfordha.org
Routine case questions should begin with the case-management team. Leadership review may be requested when an issue remains unresolved or requires program-level guidance.
HOUSING CHOICE VOUCHER PROGRAM
Choice Mobility Manager
Supports housing mobility, resident transitions, property-owner coordination, and HCV program compliance.
(815) 209-6979
jfrancis@rockfordha.org
Having the right information available helps RHA address your request efficiently.
Bring identification: A government-issued photo ID and any RHA-issued identification or case information.
Bring relevant notices: Include letters, emails, inspection notices, rent documents, or other information related to your question.
Protect private information: Do not send Social Security numbers, banking details, or sensitive documents through an unsecured email.
Arrive on time: Check in at the location listed in your confirmation and notify RHA promptly if you cannot attend.
Begin with the RHA Customer Support form. Your request will be reviewed and routed to the appropriate HCV case manager.
Submit an appointment requestRHA does not provide emergency housing. For emergencies, contact the appropriate local emergency or crisis service.
