Understanding Urgent Maintenance Calls

Your home should always feel safe and comfortable. But when something breaks, it’s not always easy to know if it’s an emergency or something that can wait. Knowing the difference helps RHA respond faster, keep everyone safe, and ensure real emergencies come first.

We get it if any problem at home feels important. But if every repair is treated like an emergency, the truly serious ones like gas leaks or no heat in the winter might get delayed. Understanding what’s urgent and what’s not helps everyone get the right help at the right time.

The RHA Maintenance Team is always ready to respond day or night to protect your home and safety. Their goal is to fix issues quickly while prioritizing emergencies first so every resident gets prompt, dependable service.

Urgent (Emergency) Maintenance:

• No heat in cold weather
  
  
• Gas leaks or strong gas smells
  
  
• Electrical hazards or power outages that risk safety
  
  
• Flooding or major water leaks
  
  
• Fire or smoke damage
  
  
• Broken doors or locks affecting security
  
  
• Sewage backups or overflowing toilets (only bathroom)
  
  

Call maintenance right away for these. They can impact your safety or health.

Non-Urgent (Routine) Maintenance:

• Leaky faucets or running toilets
  
  
• Broken cabinet handles
  
  
• Minor wall cracks or paint issues
  
  
• Slow drains (if still usable)
  
  
• Small appliance repairs
  
  
• Non-emergency pest concerns
  
  

Submit a work order for these. They’ll be scheduled and fixed as soon as possible.

The more clearly you report an issue, the faster maintenance can respond. When everyone understands what’s urgent, emergencies get priority and no one is left waiting unnecessarily.

Clear communication means fewer delays and safer homes. Together, residents and RHA create a stronger, more responsive community where everyone feels cared for.

If non-urgent repairs are called in as emergencies, true safety risks might wait longer. With teamwork and understanding, RHA can focus on what matters most, keeping every home safe and comfortable.

A well-maintained home starts with partnership. When residents and RHA work together to report issues accurately, everyone benefits and every community stays strong.

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